Refund & Return Policy

Last Updated: October 13, 2026

At Zavironest, your satisfaction is important to us.

We understand that sometimes a purchase may not meet your expectations. Our return and refund policy is designed to provide a clear and straightforward process for eligible returns.

1. 30-Day Return Policy

We offer a 30-day return window for eligible products.

You may request a return within 30 days of receiving your order.

To be eligible for a standard change-of-mind return, your item must:

• Be unused and in its original condition

• Include its original packaging and accessories, where applicable

• Be accompanied by proof of purchase or an order number

This policy does not limit your statutory rights if an item is faulty, damaged, misdescribed, or otherwise does not conform to applicable consumer protection laws.

2. How to Request a Return

To request a return, please email:

support@zavironest.com

Include the following information:

• Your order number

• The item you wish to return

• The reason for your return

• Photos of the product if it is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions.

Please do not send items back before receiving return instructions.

3. Return Shipping Address

Approved returns must be sent to the designated returns facility.

Return Address: 

The return shipping destination may differ from our registered business address.

Please contact us before shipping your return to ensure that it is sent to the correct facility.

4. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for the direct cost of return shipping, unless otherwise required by applicable law.

If you receive a damaged, defective, or incorrect item, we will provide an appropriate remedy and cover reasonable return shipping costs where required.

We recommend using a trackable shipping method for customer-arranged returns.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as reasonably possible.

Email support@zavironest.com with your order number and photos showing the issue.

After reviewing the matter, we will offer an appropriate solution, which may include:

• A replacement item

• A refund

• Another remedy required by applicable law

Your legal rights for defective or nonconforming goods are not restricted by the standard 30-day return period.

6. Non-Returnable Items

Certain products may be ineligible for change-of-mind returns where permitted by applicable law, including:

• Personalized or custom-made products

• Gift cards

• Certain sealed hygiene or personal-care items that have been unsealed

• Products expressly identified as final sale before purchase, where legally permitted

These exclusions do not affect your legal rights in relation to faulty, damaged, or incorrectly supplied products.

7. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method unless otherwise agreed or required by applicable law.

After a refund has been issued, it typically takes approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Where applicable law requires an earlier refund, we will follow that requirement.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable consumer law requires otherwise.

8. Exchanges

If you would like a different product, size, or variation, please contact us to discuss the available options.

Depending on product availability and the circumstances, we may arrange a replacement or recommend returning an eligible item and placing a new order.

9. Order Cancellations

If you need to cancel an order, please contact support@zavironest.com as soon as possible.

We will do our best to accommodate cancellation requests before an order is shipped.

If your order has already been dispatched, cancellation may no longer be possible through our order processing system. You may still be entitled to return the item or exercise applicable statutory cancellation rights.

10. European Union and Other Statutory Consumer Rights

If you are a consumer in the European Union or another jurisdiction providing mandatory withdrawal rights for distance purchases, you may have additional legal rights.

For qualifying EU distance purchases, consumers generally have the right to withdraw from the purchase within 14 days of delivery without giving a reason, subject to applicable statutory exceptions.

To exercise this right, notify us clearly at support@zavironest.com within the applicable period.

Where statutory withdrawal rights apply, refunds, return deadlines, standard outbound delivery charges, and permitted deductions will be handled in accordance with applicable law.

Nothing in this policy excludes or limits any mandatory consumer rights.

11. Refund Questions

If you have not received an approved refund after the expected processing period, please check with your payment provider and contact us for assistance.

Email: support@zavironest.com

Store: Zavironest

Thank you for shopping with Zavironest. We appreciate your understanding and support.